Terms & Conditions

Liburan.co.id is owned and operated by PT Bayu Buana Tbk (IDX: BAYU). Every trip you see here is a tour package put together and sold directly by Bayu Buana, not a third-party listing like on a typical OTA marketplace.

All designs, text, photos, and systems on this site belong to Liburan/Bayu Buana or to the parties that license them to us. By using the site or booking a tour, you are considered to have read and agreed to the terms on this page.

"We" / "Liburan" = PT Bayu Buana Tbk. "You" = anyone who uses the site, creates an account, or books a tour. "Tour" = a travel package sold on Liburan.co.id, including every component listed on the tour detail page (hotels, flights, guides, insurance, and more).

You may use this site to look up information and book tours, not for anything else, including making fake reservations or entering information that isn't true.

The details you enter (name, email, phone number) must be accurate, because we rely on them to process your booking and travel documents. Keep your account password private too. We will never ask for your password by phone or chat.

A booking is valid once you complete the booking process on the site and we receive your payment (deposit or full payment). During booking there is a time limit to pay at the price you've locked in, if it runs out, the reservation is released automatically and you'll need to book again from the start.

Double-check your booking details (dates, names as they appear on your ID, number of travellers) before moving on to payment. We process bookings based on the information you enter.

Some tour components (flights, hotels, travel insurance) are provided by airlines, hotels, or third-party partners and follow their own terms (for example schedules, baggage, or rescheduling policies). Liburan will let you know about these extra terms when they apply to the tour you've chosen.

Make sure your passport is valid for at least 6 (six) months from your return date, and arrange any visa your destination requires. We share the requirements on our Passport & Visa page, but making sure your documents are complete and valid remains your responsibility as a traveller.

Liburan may refuse to take a traveller whose documents are incomplete or don't meet the requirements, and this is not covered by any refund claim beyond the normal cancellation policy.

Prices shown on tour pages are all-in prices per person unless stated otherwise, and already cover the tour's main components. Any extra costs caused by your own oversight (for example incomplete documents or a last-minute reschedule) are yours to cover.

Prices can change at any time and are only final once full payment is received. If an airline or partner raises its costs (for example a fuel surcharge) after you've booked, we'll tell you before it applies.

We accept payment by virtual account transfer, online credit card, and 0% instalments (depending on the tour and partner bank). Voucher and discount codes are validated automatically before use and can't be combined unless stated otherwise.

If we haven't received your payment (deposit or full) within the reservation time limit shown on the booking page, the seats and price you locked in are released automatically.

Cancellations on your side may incur a cancellation fee, calculated as a percentage of the booking value plus an admin fee. The amount depends on how long before departure you cancel. The full breakdown is on each tour detail page.

Taxes and admin fees already paid to third parties (airlines, hotels) can't be refunded, because they have already been passed on to them.

Want to change your dates or traveller details? Send a change request at least 7 (seven) calendar days before departure through Ask TARA or our Customer Care team. Self-service changes on the site aren't available for every type of tour yet.

Changes may incur an extra admin fee, and we need up to 1 working day to respond to your request.

Trips with the "Berangkat Pasti" (guaranteed departure) badge are guaranteed to run on the dates shown. If a trip doesn't run for reasons on our side, you'll be offered a move to an equivalent tour, or a 100% refund.

Sometimes things happen outside our control: airline schedule changes, destination-country policies, weather, or the minimum group size not being reached. When this happens, we'll contact you as soon as possible and offer options: reschedule, move to another tour, or a refund under the applicable policy (see also point 10 for tours labelled Berangkat Pasti).

For events beyond our reasonable control (natural disasters, unrest, pandemics, sudden government policies) we'll help find the best solution, but can't be held liable for compensation beyond that.

This site may contain links to other sites (for example payment partners or social media) that we don't manage. We are not responsible for the content or privacy policies of those third-party sites.

We do our best to keep the information on this site accurate, but we can't guarantee conditions at the destination (for example a sudden closure of an attraction) will always meet expectations. Services from third-party partners (airlines, hotels, insurers) follow their own terms, and our liability is limited to the services we control directly, except for what is guaranteed under the Berangkat Pasti policy.

Your personal data (including your name, contact details, payment details, and passport documents for booking purposes) is processed in line with our Privacy Policy. Read the Privacy Policy page for full details on how we store and use that data.

These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, we will first try to settle it by mutual discussion before taking legal action in a competent court in Indonesia.

We may end your access to the site in case of misuse or a breach of these terms. We may also update these terms from time to time. Changes take effect once published on this page, so do check back now and then.

Ask TARA, or reach our Customer Care team through the Contact page.