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Frequently Asked Questions

Everything You Need To Know Before Booking.

Tap a question to see the answer

01

General

Every journey is looked after by a team that knows the route, not just an automated booking confirmation. We are with you from the first plan until you are back home.

Yes. Every journey on our site follows the Liburan Pasti Berangkat policy.

22 branches across Indonesia. See the nearest on our Branches page.

See branches
02

Booking

Book straight from our website, chat with TARA on WhatsApp, or drop by one of our 22 branches.

How to order

Pay by bank transfer, virtual account, card, or select e-wallets. Full list at checkout.

Cancellation and reschedule rules differ by tour. Just chat with TARA and we'll check what applies to your booking.

Depends on the destination and your passport. Our team will confirm the documents and help you apply.

03

During The Trip

Flights, accommodation, meals as listed in the itinerary, and a Bayu Buana tour leader. The full breakdown is on each journey page.

Yes. Just tell us when you book and we'll check with the hotel or tour operator.

Your tour leader and our team handle it directly. Chat with TARA straight away if it happens before departure.

Still have a question?

Chat with TARA. You'll get a straight answer.

Chat TARA